Crafted with care, backed by our word. Just as we shape each board with intention, we stand behind every product that leaves our San Leandro workshop. We want you to be stoked with your gear, whether it’s a new R-Series board, a piece of wall art, or the perfect hat for dawn patrol. If something isn’t right, our crew is here to help make it right.

This policy is designed to be as transparent and straightforward as the lines on a clean wave. Please read through the details below to understand our process.

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of the date you receive your order. The item must be unused, in its original packaging, and in the same condition as when it was shipped. All tags and protective materials must be intact.

🛑 Important Exceptions: Non-Returnable Items

Based on the nature of our products and to ensure the safety and integrity of our gear, the following items from our menu cannot be returned or exchanged unless they arrive damaged or defective:

  • *Used Boards*: All used surfboards are sold as-is, with condition clearly described. Due to their unique history and prior use, we cannot accept returns.
  • Surf Books: For copyright and hygiene reasons, books are final sale once opened.
  • Wall Art: Custom or opened wall art is non-returnable due to the personal nature of the product.
  • Personalized or Custom Orders: Any item that has been customized, personalized, or made-to-order specifically for you.
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

If a non-returnable item arrives damaged, please contact us immediately at [email protected] with photos.

The Return & Exchange Process: Step-by-Step

  1. Initiate Your Request: Email our crew at [email protected] within the 15-day window. Use the template below to make sure you give us all the info we need to help you quickly.
  2. Receive Instructions: We’ll reply within 48 hours (usually faster) with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Please do not send anything back without an RMA number.
  3. Pack It Up: Securely pack the item in its original packaging, or equivalent protective materials. Include a copy of your original packing slip or order confirmation inside the box.
  4. Ship It Back: Ship the package to the address we provide. We recommend using a trackable shipping service. The customer is responsible for return shipping costs, unless the return is due to our error or a defective product.
  5. Inspection & Processing: Once received at our workshop, our crew will inspect the item. Upon approval, we will process your refund or exchange.

Email Request Template

Copy and paste the text below into an email to [email protected] to get the process started smoothly.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Almond Crew, I’d like to request a return/exchange for my recent order. • Order Number: [Please fill in] • Name: [Your Full Name] • Item(s) for return/exchange: [Product Name, Size, etc.] • Reason: [e.g., Wrong size, Changed mind, Defect (please describe)] For exchanges, my preferred replacement item is: [Product Name and Size, if applicable] I have read and understand the Returns & Exchanges policy. Thank you, [Your Name]

Refunds: Timing & Method

We handle refunds with the same attention to detail we give to glassing a board.

  • Timing: Please allow 5-10 business days for us to receive and inspect your return. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Method: Refunds are issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email notification once your refund has been issued.
  • Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of our error or defective merchandise.

⏱️ Processing Note: Depending on your bank or PayPal’s policies, it may take an additional 3-10 business days for the refund to be reflected in your account after we process it.

Exchanges

Need a different size or color? We’re happy to help.

  • Exchanges are subject to product availability.
  • We will ship the replacement item once the original return is received and inspected.
  • If the exchange item is of higher value, you will be invoiced for the difference plus any additional shipping. If it’s of lower value, we will refund the difference.

Questions? We’re Here to Help.

We’re a small tribe of shapers and surfers who believe in genuine connection. If you have any questions about our policy or your specific situation, don’t hesitate to reach out. We’ll respond as quickly as we’d grab our boards for an incoming set.

Email: [email protected]
Mail: Almond Surfboards Store, 158 Euclid Avenue, San Leandro, CA 94577, USA

Crafting boards, gear, and community with intention.